Intermx Software Usage & Privacy Policy

 

 

Intermx, LLC. (“Intermx,” “we,” “us” or “our”) has a software-as-a-service (SaaS) platform that allows you to visualize and analyze first or third-party data to extract meaningful insights (the “Platform”). Prior to accessing the  Platform, we want to make sure that you, the user, understand the the ways by which we and/or our third-party partners and vendors may use and disclose your information.

BY LOGGING IN, YOU REPRESENT AND WARRANT that you are an officer and/or employee of the entity whose location placed data is being processed by our Platform and as such, you have the authority to accept the usage terms set forth herein and YOU ACCEPT such terms and consent to the processing of your information as described below

Third-party Apps

 

Our Platform uses software of third party applications to fulfill the more mundane functions of the Platform (as more fully explained below) so we can  focus our resources on developing innovative solutions to meet your needs. Collectively, these applications enhance our ability to perform three core functions:

  1. Efficiently display custom maps and visualizations of first & third-party data based on user inputs.
  2. Should issues arise, open, manage and close support tickets and interact with users directly by opening a chat portal upon user request inside of our Platform to respond to user questions regarding their data, the Platform’s functionality or any identified bugs.
  3. Allow our support and customer experience team to playback user sessions to replicate the user’s experience and thereby obtain meaningful insight, identify usability problems and enhance our user’s overall experience. You can opt out of this specific support playback functionality by clicking here.

Data Privacy

 

It’s important to know that your data belongs to you but we may, either directly or indirectly, through our third-party vendors, collect information on your use of our website, such as pages visited, links clicked, non-sensitive text entered and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, cookie information and Internet Service Provider (“Usage Data”). The purpose in collecting this data is to better understand how you are using our website.  Neither we nor our third party vendors, use the Usage Data to identify our users and it is not disclosed or used other than to send emails about our website or respond to inquiries, provide support for the services offered on our website; enhance or improve your experience or improve upon our services, monitor data to ensure that it complies with your contractual obligations to any third-party data provider; perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our website or the performance of the Services, post testimonials along with those of other satisfied customers on our website in addition to other endorsements and other marketing efforts.

What we ask of our vendors

 

Further our third-party vendors may anonymize personal data so that it cannot be individually identified and publish this anonymized information as segmented by industry, geography and other metrics to provide qualitative insight on the performance of their respective software products.  That information may be provided to us or their partners and it may be combined with other third-party information.   Our third-party vendors have committed us that they do disclose this anonymized data in a manner that would identify you as an individual.

Changes

 

We may modify these terms or any additional terms that apply to usage of our Platform to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for the Platform, you should discontinue your use of the Platform.

 

 

Effective Date: March 14th 2017

 

Please contact us with any questions!